Candle Care Kit

At LUMOS, we are committed to ensuring your complete satisfaction with our products. Please review our detailed return & refund policy below:

Eligibility for Returns

To be eligible for a return, your item must:

• Condition: Be in its original, unworn, and unused condition.
• Packaging: Include all original packaging and tags.
• Proof of Purchase: Be accompanied by a receipt or proof of purchase.

Initiating a Return

• Contact Us: To initiate a return, please contact us at info@lumosstores.com
• Return Instructions: Upon approval, we will provide you with the return address and detailed instructions. The cost of return shipping will generally be your responsibility. However, if the item is defective, damaged, or incorrect upon receipt, we will cover the return shipping costs.

Damages and Issues

• Inspection: Inspect your order immediately upon receipt. If the item is defective, damaged, or incorrect, please contact us at info@lumosstores.com right away so we can resolve the issue promptly.

Exchanges

• To exchange an item, we recommend returning the original product and placing a new order. This ensures you receive the desired item as quickly as possible.

Refunds

• Processing: After we receive and inspect your return, we will notify you about the status of your refund.
• Timing: Refunds generally appear in your account within 10 business days. Please note that processing times may vary depending on your bank or credit card company.

Contact Us

For any questions or assistance regarding our refund policy, please reach out to us:

• WhatsApp: +971 551835284
• Email: info@lumosstores.com
• Contact Us Page

At LUMOS, we are committed to providing a seamless and efficient delivery experience for all our customers. Please review our shipping policy below.

Shipping Areas

We offer delivery services across the United Arab Emirates (UAE).

Order Processing

• Processing Time: Orders are typically processed within 24 business hours.
• Peak Periods: During high-volume periods or holidays, processing time may be extended.

Delivery Time

• Standard Delivery: Usually takes 2-3 business days.
• Delays: Please be aware that delivery times may be longer during peak periods or holidays.

Shipping Charges

• Flat Rate: AED 20 for orders below AED 280.
• Free Shipping: Available on orders over AED 280. 

Payment Options

• Bank Transfer
• Card Payment
• Cash on Delivery (COD)

Courier Service

We utilize trusted third-party courier service to ensure prompt and secure delivery of your orders.

Contact Us

For any inquiries regarding our shipping policy, please contact us through the following methods:

• WhatsApp: +971 551835284
• Email: info@lumosstores.com
• Contact Us Page

In the event of significant delays or issues with your shipment, we will notify you via email or telephone.