Shipping Policy

At LUMOS, we are committed to providing a seamless and efficient delivery experience for all our customers. Please review our shipping policy below.

Shipping Areas

We offer delivery services across the United Arab Emirates (UAE).

Order Processing

  • Processing Time: Orders are typically processed within 24 business hours.
  • Peak Periods: During high-volume periods or holidays, processing time may be extended.

Delivery Time

  • Standard Delivery: Usually takes 2-3 business days.
  • Delays: Please be aware that delivery times may be longer during peak periods or holidays.

Shipping Charges

  • Flat Rate: AED 20 for orders below AED 280.
  • Free Shipping: Available on orders over AED 280. 

Payment Options

  • Bank Transfer
  • Card Payment
  • Cash on Delivery (COD)

Courier Service

We utilize trusted third-party courier service to ensure prompt and secure delivery of your orders.

Contact Us

For any inquiries regarding our shipping policy, please contact us through the following methods:

In the event of significant delays or issues with your shipment, we will notify you via email or telephone.